Cyberberri: Lost or Stolen Phone: Emergency Action Plan
Follow these steps immediately when your phone disappears. Time matters.
Step 1: Lock & Locate (Do This First)
☐ Open Find My iPhone (iCloud.com) or Find My Device (Google)
☐ Lock the device remotely
☐ Display a message with your contact info for return
☐ Note the location if shown
Tip: If the phone is dead or offline, these commands will execute when it comes back online.
Step 2: Disable Phone Service (Call Immediately)
☐ Call your carrier to suspend service
☐ Request SIM card deactivation to prevent number hijacking
Carrier Emergency Numbers:
Verizon: 1-800-922-0204
AT&T: 1-800-331-0500
T-Mobile: 1-877-453-1304
Sprint: 1-888-211-4727
Your Carrier: _________________ Phone: _________________
Step 3: Secure Your Accounts (Priority Order)
☐ Email password (most important - controls other accounts)
☐ Banking/credit card passwords
☐ Apple ID/Google account (if not already changed)
☐ Social media accounts with sensitive info
☐ Work accounts if you used them on the phone
☐ Shopping accounts (Amazon, PayPal, etc.)
Start with email first - it's often the key to resetting other accounts.
Step 4: Alert Your Network
☐ Text close contacts from another device: "My phone was lost/stolen. Don't trust calls or texts from my number until I confirm it's recovered."
☐ Post on social media if you use it for business
☐ Email important contacts if needed
Additional Steps (If Applicable)
If Stolen:
☐ File police report (insurance may require this)
☐ Contact insurance (homeowners, renters, or device insurance)
☐ Save screenshots of Find My location data
If Work Phone:
☐ Notify IT department immediately
☐ Follow company incident response procedures
For All Phones:
☐ Remove from trusted devices (iCloud Settings > Devices, Google Account > Security)
☐ Check for unauthorized purchases on app stores
☐ Review recent account activity for signs of access
Your Personal Info (Fill This Out Now)
Recovery Email: _________________________________
Recovery Phone: _________________________________
Backup Contact: _________________________________
Important Account Customer Service Numbers:
Bank: _________________________________
Credit Card: _________________________________
Insurance: _________________________________
Get the Wallet-Sized Version
Want a credit card sized PDF to keep in your wallet or car?
Click here to get your emergency card
Enter your email and get the PDF sent directly to you. Keep one in your wallet, one in your car, and one at home.
Secured by Kit - no file management hassles.
Prevention for Next Time
☐ Enable Find My Device before you need it
☐ Set up account recovery info on important accounts
☐ Use strong lock screens (not just swipe patterns)
☐ Consider two-factor authentication apps vs. SMS
☐ Regular backups of photos and important data
The best phone emergency is the one that never happens.
